Return Policy

At Intimacy Out Loud, we want you to be satisfied with your purchase. This Return Policy outlines the conditions under which you can return, exchange, or request a refund for our products or services. By making a purchase with us, you agree to the terms described in this policy.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• Product Condition: Products must be unused, in their original packaging, and in the same condition that you received them.
• Return Window: Returns must be requested within 7 days of receipt of the product or service.
• Proof of Purchase: You must provide proof of purchase, such as a receipt or order confirmation.

Non-Returnable Items

Certain items are not eligible for return, including:

• Personalized or Custom Products: Products that have been customized to your specifications.
• Opened or Used Products: Products that have been opened, used, or tampered with.
• Digital Products or Services: Digital downloads, software, or services that have been accessed or used.
• Hygiene and Personal Care Products: Products related to personal care or hygiene.

Return Process

To initiate a return, follow these steps: 

1. Contact Us: Send an email to return.intimacyoutloud@gmail.com with your return request, including your order number and reason for the return.
2. Return Authorization: We will provide you with a return authorization number and instructions for returning the product.
3. Ship the Product: Please ensure that it's properly packaged to avoid damage during transit. You are responsible for return shipping costs. 
4. Refund Processing: Once we receive and inspect the returned product, we will process your refund within [number] days. Refunds will be issued to the original payment method.

Exchanges

If you'd like to exchange a product, please contact us at return.intimacyoutloud@gmail.com to discuss available options. Exchanges may be processed if the desired product is in stock and meets the return conditions outlined above. 

Refunds for Services

If you purchased a service and are not satisfied, please contact us within 3 days of the service date to discuss your concerns. Refunds for services will be considered on a case-by-case basis.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at return.intimacyoutloud@gmail.com. We will arrange for a replacement or a refund, depending on the nature of the issue. You may be required to provide proof of the damage or defect.

Contact Information

If you have any questions about this Return Policy or need assistance with a return, please contact us at:

• Email: return.intimacyoutloud@gmail.com